Special Episode with Karli Kalpala: Introducing a Vertical Agent for PMI Claims Processing | Ep. 10
Description
In this special episode of the Agent Workforce Podcast, it’s “only boys in town” as Niko is joined by Karli Kalpala, Head of Strategic Transformation & Financial Services at Digital Workforce. Together, they discuss vertical AI agents — what they are, why they matter, and how they’re changing the way work gets done.
Karli introduces DWF's new Agent Workforce Agents for medical insurance claims processing and explains why outcome-based automation is the next leap beyond productivity tools.
We also cover big news from Microsoft on agent-to-agent protocols, OpenAI’s GitHub integration, and the rise of scalable, specialized agents that work together like a real digital team.
🎧 If you’re curious about the future of work, scalable AI, and what’s happening inside real-world enterprise use cases, this one’s packed with insight.
Happy listening! 😊
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